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Privacy Policy
Verboso Privacy Policy Effective date: 9/27/2019 Last updated date: 3/23/2021
This privacy policy covers the Verboso Portal, located at verboso.com and its subdomains, (the “Verboso Portal”), the speech therapy services provided by Verboso (the “Therapy Services”), and the Verboso website, which includes verboso.com, verbosotherapy.com; verboso.health and their subdomains (the “Verboso Website”), along with the apps owned and operated by Verboso LLC (the “Apps” and together with the Verboso Portal, the Therapy Services, the Verboso Website, the “Services”). For purposes of this policy, users who are legally able to create their own account and are using the Verboso Services for their own use shall be referred to in this privacy policy as “clients”. Those users under the age of 18 shall be referred to as “children” and those using the Services on behalf of, or to sign up, their child shall be referred to as “guardians”.
We take privacy seriously at Verboso and this policy is designed to tell you what information we collect and how we use it. If you have any questions, please contact us at [email protected]
Changes to policy
We may make changes to the policy from time to time so please be sure to check regularly. If we make a material change to this policy and we have your contact details, we will contact you before we make the change.
Information we collect
The Verboso Website is an informational website for clients, guardians and therapists to learn more about Verboso and our Services.
You may also sign up for Services through the Website. When signing up for the Therapy Services we will collect your contact information such as your name, phone number, mailing address and email address so that we may contact you regarding your appointment. We will also collect your date of birth and information regarding your speech concerns and developmental history to aid in the therapy services we provide. If you are signing up for your child, we will also collect information regarding your child, including their name, date of birth and information regarding your concerns with their speech and their development history to aid in the therapy services we provide.
If you contact us through the contact form on the Verboso Website we collect your first and last name, email address and message. We store this information for as long as necessary to respond to you. If you agree to our mailing list on the form, we will store your name and email address until you request this information be deleted.
We automatically collect the following information on the Verboso Website: geolocation data, visitors IP address for analysis of the Verboso Website’s performance and how users interact with the Verboso Website, we also use this information to improve the functionality of the Verboso Website and for social media features and information regarding the visitor’s operating system.
Cookies
We also collect certain cookies to improve the security and functionality of the Verboso Website. You can learn more about cookies we collect via our Cookie Policy found at: https://www.verboso.com/cookies-policy.
Account Creation
Therapy Services
We use the client or guardian’s contact information provided when signing up for Therapy Services to create an account on the Portal and Apps. When setting up their account, we will also collect the client or guardian’s payment information.
Verboso will use the contact information we collect to provide information regarding you or your child’s services. We will also use the payment information to collect payment for the Services and in the verifiable consent process. The guardian can consent to certain data collection and if full verifiable parental consent is not obtained, then Verboso will not collect any game data, including audio data, from the child.
Game Pass
If you are a client or guardian signing up for just the Apps and Portal via our Game Pass subscription, we will collect your name, your child’s name if applicable, and your email address to create an account for you and/or your child. We will also collect payment information to bill you for your subscription and, if signing up for a child, in the verifiable consent process. The guardian can consent to certain data collection and if full verifiable parental consent is not obtained, then Verboso will not collect any game data, including audio data, from the child.
The Verboso Portal
The Verboso Portal allows clients, guardians and therapists to manage and engage in the therapy program in one place.
We collect the following information from children and clients when they use our Apps in the Portal: the audio recording of the child’s sound production, if receiving Therapy Services the grade associated with that production, other exercise accuracy data and the time spent using the games.
We automatically collect the following information in our Portal: exercise accuracy data and the time spent using the games. We also collect information on how you navigate and use our Portal and Verboso Website, for example page views.
How we use this information
We use the information we collect to provide our Services and to allow guardians and therapists to use our Services to support their children with speech therapy. We do not share this information with anyone other than the third party service providers outlined below.
Information is retained for as long as necessary to provide the service. If the user opts out then the account and all associated information is deleted within 72 hours.
We may disclose your personal information if required by law or in the event of a company sale or proposed change of ownership. We may also disclose it to protect Verboso’s rights and properties or to investigate fraud or intellectual property infringement.
If you would like to review or delete the information provided about your child or if you have any questions about the information collected please email us at [email protected]
Third Party Service Providers
We work with Google Analytics to better understand your use of our of our Portal and the Verboso Website. Google Analytics does not share any of our user information. For more information on Google Analytics please see here: https://support.google.com/analytics/answer/6004245 or the privacy policy here: https://policies.google.com/privacy?hl=en-US.
We use Hotjar to analyze the performance of our site and how users interact with our site. Hotjar may collect data such as geolocation data and IP addresses. You can learn more about how Hotjar collects and stores your data you can review their privacy policy, specifically the section regarding data collected from end users of a Hotjar enabled site, here: https://www.hotjar.com/legal/policies/privacy/.
We use Unity, a cross platform game engine to develop our apps. For more information on Unity, see the privacy policy here: https://unity3d.com/legal/privacy-policy.
We use Unity Analytics to understand the performance of our games. Unity Analytics may collect data such as device type and IP address. For more information on Unity Analytics, see the privacy policy here: https://unity3d.com/legal/privacy-policy.
We work with Microsoft Bookings in order to provide scheduling services. For more information on Microsoft Bookings please see the privacy policy here: https://privacy.microsoft.com/en-us/privacystatement.
We work with Microsoft Teams for therapists to communicate with you and your child regarding the Services. For more information on Microsoft Teams please see the privacy policy here: https://privacy.microsoft.com/en-us/privacystatement.
We work with Microsoft Azure to provide, among other things, data storage and processing of the audio files. For more information on Microsoft Azure please see the privacy policy here: https://privacy.microsoft.com/en-us/privacystatement.
We work with Stripe in order to process payments. For more information on Stripe please see the privacy policy here: https://stripe.com/privacy.
We may include links to third parties from the Verboso Website or Services. Verboso is not responsible for these companies and because we have a link doesn’t mean we endorse them. Your use of our Services may be subject to the terms and conditions and privacy policies of other Services that we don’t control such as mobile app stores, mobile software platforms or payment processors. Please be sure to check their privacy policies if you decide to visit them.
HIPAA
Verboso may be regulated as a “covered entity” under the Health Insurance Portability and Accountability Act (“HIPAA”). You may find our HIPAA Notice of Privacy Practices, which describes in detail overall how we use and disclose your individually identifiable health information, at https://verboso.com/home/hipaa-notice-of-privacy-practices/.
Security
Verboso uses generally accepted security measures and safeguards in an attempt to keep the data it collects secure and requires that the third parties it works with agree to do the same. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.
How to update or remove you or your child’s information
Verboso keeps your content for as long as necessary to provide our service. If you wish to opt out of Services, review you or your child’s information or delete it please contact us using the information below.
Company Contact Information
If you have any questions or concerns about this privacy policy, or if you are parent and you have questions about your child’s use of this site, you can contact us at: Verboso LLC 203 N. LaSalle St., Suite 2100 Chicago, IL 60601 (888) 504-1208 [email protected]